Support
Questions, setup help or a feature request: email us and the team that built the app will answer.
support@ctiolab.com
Best for questions and setup help.
US-based support
CTIOLab LLC is based in California, USA. The people who build the app answer your emails.
Privacy requests
Customer data requests come through Shopify automatically. For anything else, see our Privacy Policy.
Frequently asked questions
How do I install CTIOLab IMS?
Once it's live, install it from the Shopify App Store. It opens inside your Shopify admin, sets itself up from your store's data and shows a short checklist for anything left to do.
Do I need a barcode scanner?
No. A USB or Bluetooth barcode scanner makes receiving and counting faster, but you can also type or search SKUs.
Does it work with multiple locations?
Yes. Stock counts, receiving and low-stock alerts all work per location.
How does it stay in sync with Shopify?
Your catalog is imported from Shopify and stock levels stay in sync automatically. When you receive a purchase order or finish a stock count, the app updates Shopify for you.
Where is my data stored, and what happens if I uninstall?
Your data is stored in the United States, encrypted in transit and at rest. If you uninstall, your store's data is deleted 48 hours later. Details are in our Privacy Policy.
Can I import my suppliers?
Yes. Import them from any spreadsheet. A QuickBooks vendor export works as it is.
Still have a question?
Send us a note and include your store's name if you already use the app.